How can we help?

FAQ's

About Us

Does Trendsetter Boutique have a storefront? 

Trendsetter Online Boutique is strictly an e-commerce company that does not own or operate any other physical retail location.

What are your hours of operation?

Customer service is available Monday through Friday from 8 a.m. to 5 p.m. EST.

Our current response time is 24-48 hours from the time we receive your communication request due to our part-time customer service representative.

To shop? Our website is available to make purchases 24/7!

How can we contact Trendsetter Boutique?

E-mail: [email protected]

Call or Text: (229) 308-5545 

Instagram:  @trend.setterboutiq

Facebook: Facebook

Sizing

Do items run true to size?

Trendsetter Boutique strives to offer quality items and items that fit true to size. With that being said, most of our items are true to size unless otherwise stated in the items description. 

Please always refer to the product description and size chart provided on product pages.

Gift cards

Does Trendsetter Online Boutique issue Gift Cards?

Yes. Trendsetter Online Boutique does issue gift cards in the electronic form. 

How do I purchase a Gift Card?

Purchasing a gift card is simple. You can purchase a gift card through our online store or by emailing us at [email protected].

Will I receive a gift card through the mail?

No, gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.

Ordering

Am I able to cancel my order?

Please email [email protected] if you would like to cancel your order. We are only able to cancel orders if the order has not already shipped. Please keep in mind that we try to ship out packages as quickly as possible so requests for cancellations should be sent as soon as possible. We are currently not able to revise any orders once placed. If you made an error on your order it is best to call us at (229) 308-5545 to have the order cancelled, and then place a new order with the correct items.

Can I edit my order after it is completed?

With our fulfillment system, we are unable to add products to an order that has already been placed. If you would like to make a change to your shipping address or contact information, please e-mail us at [email protected].

If I purchase two separate orders, will you combine them?

Yes. Trendsetter Boutique will combine orders as long as the first order has not already been fulfilled and shipped. 

My package is lost, stolen or damaged. What do I do?

We would recommend checking your tracking number located in your shipping confirmation e-mail to ensure that the package has been marked as delivered. Also, double check the shipping address. Before contacting us, please check all locations that your package could possibly be. Examples include: your mailbox, at your back door or in your garage, your neighbors or with whoever opened the door at your address, in your post office box, in a parcel locker at your local post office, or at a parcel locker in your neighborhood, or if you shipped to a FedEx office, at their front desk or in your FedEx box.

When will I receive my order?

Trendsetter Boutique fulfills orders at a first come, first serve basis. Depending on the volume of orders at the time of purchase, it could take up to five to seven business days to be fulfilled and two to three business days to arrive at your shipping address. 

What if an item in my package was damaged?

If you suspect an item in your package is damaged, please contact us within 2 days of receiving the order at [email protected] so we can make sure the item is replaced in a timely manner. 

Payments

Can I split the total amount of my cart into multiple payments?

Our system does not allow split payment methods at this time. The exception to this is when using a gift card issued by our website that does not cover the full purchase price. In this instance, your gift card amount will be fully used and then you will be able to enter additional payment information.

Out of Stock Products

Will you be re-ordering products?

Here at Trendsetter Boutique, we strive to offer pieces with two or more quantities per size. If an item is out of stock, we typically do not reorder unless there is a large amount of interest in the product. 

Shipping

What are my free shipping options?

Trendsetter Boutique currently offers free shipping on orders that are $100 and more. At this time, this is the only free shipping options unless otherwise stated. Be on the lookout for free shipping days within our Facebook group. 

What are the alternatives to free shipping?

Trendsetter Boutique currently offers shipping fees according to USPS and the weight of the items. Please choose your preferred shipping method at checkout based on your budget and timeframe. This is the only option of shipping if your order does not qualify for free shipping. 

How long will it take Trendsetter Boutique to ship my order?

Trendsetter Boutique fulfills orders at a first come, first serve basis. Depending on the volume of orders at the time of purchase, it could take five to seven business days to be fulfilled. 

Returns

Can I make an exchange?

We cannot provide exchanges or holds due to limited inventory, unless otherwise stated. If an exchange is needed we encourage the customer to place a new order for the item(s) needed and return the other item(s). 

Do I pay for return shipping?

Trendsetter Boutique will issue you a return shipping label at the cost of the buyer. This return shipping fee will be deducted from the balance of store credit once the items are received. 

Do my items qualify for a return?

Please read our full return policy here.

How can I make a return?

Hopefully you love everything you have purchased, but if something does not work out, select the option that best suits your needs!

Submit a return request through our Customer Service Portal!

When will I receive store credit or refund?

Store credit and/or refunds for defective items are issued once the items are received or proof of defectiveness is provided from the customer. Store credits and refunds WILL NOT be given before the items are in our hands. 

Refunds can take up to 5-7 business days to process.

Get in touch

Have questions about your order, or a general enquiry?